Interlibrary Loan (ILL)

ILLiad allows Gardner-Webb University students, faculty, and staff to:


  • Create your personal ILLiad account
  • Submit interlibrary loan requests online
  • Retrieve electronic documents online
  • Track the progress of your interlibrary loan requests online
  • Request renewals online
  • Cancel requests online
  • View your request history online


All Interlibrary Loan requests must be submitted online through ILLiad. Using your Gardner-Webb username and password, you will need to log on to ILLiad each time you wish to submit an ILL request or access your ILLiad account. If any of your contact information (address, phone number, email) changes, you need to log into your ILLiad account and make these changes. Your ILLiad account is not connected to your Gardner-Webb account and these types of changes will not be updated automatically. Not keeping your contact information current can result in lost books and missed articles.


Interlibrary Loan service is available to all currently enrolled students, faculty, and staff. Patrons can request books and other materials not owned by Dover Library and can obtain photocopies of articles from periodicals not available in the library's collection or available in full text electronically.


Before requesting an item on Interlibrary Loan, it is important to make sure the book or article is not available through Dover Library. For books, this can be done by doing a title search in the library's online catalog. For articles, a patron can consult Bulldog OneSearch, the library catalog, and the A to Z list of journal titles. All of these can be accessed from the library homepage.


Distance students may utilize Interlibrary Loan services to request items that are owned by the library.


Book requests may take 7 -14 days to fill. Articles are usually faster, but realize it can take up to a week or more. Patrons are requested to submit requests early enough to give the ILL staff enough time to successfully fill them by the date needed. While Dover Library does not charge for its Interlibrary Loan service and makes every effort to borrow items for free, there may be a fee charged by the lending library. Dover Library will pay the first $5. You must indicate on the request form the maximum cost you are willing to pay. In some cases, the library may not be able to request an article due to compliance with federal copyright law.


Patrons are responsible for returning books borrowed through ILL by the due date listed on the label affixed to each book. Due dates on ILL books will vary. Overdue fines for ILL books are $1.00 per day per item. If an ILL item becomes overdue, the borrower is expected to pay the fine. If an ILL book is lost, the patron is expected to pay all overdue fines plus the replacement cost and associated fees charged to us by the lending library.


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