Technology Services

Available Services

Gardner-Webb University has contracted with Sungard Higher Education to provide a 24x7 fully staffed Blackboard Support Center.

Blackboard users may receive assistance via the following support methods:

  • Toll-free phone number – (855) 501-0857
  • Web site which offers features such as a Knowledge Base, most frequently asked questions, and chat with an associate. Users will also be able to submit a ticket for assistance from this site. Log on with your Gardner-Webb email address and Gardner-Webb password. 
    • Save this link https://ellucian.service-now.com as one of your Favorites for easy reference
    • Find it on the Technology Services’ Web site
    • In Blackboard, under My Blackboard then Campus Bookmarks.

 

Examples of services provided by the Help Desk:

  • How to get the “My Computer” icon to appear so one can attach a document
  • How to allow pop-ups from Blackboard
  • How to send an email
  • How to post a discussion thread
  • How to access one’s course from MyWEBB

 

Questions that should still be directed to Technology Services or the Registrar’s Office:

  • Technology Services - Resetting a course for an instructor
  • Technology Services - Copying one instructor’s course to another instructor’s class
  • Registrar’s Office - Other questions related to instructor assignment or student enrollment
  • Registrar’s Office - Course coding (for WebCT/Blackboard) in Banner
  • Technology Services – Locked/Disabled accounts
  • Technology Services - User name and/or password lookup
  • Didi/Mike - Student and instructor questions regarding the Online Orientation courses, CMP201 and CMP501